Let’s talk about improvement . . . makes sense on paper; harder to implement in practice. Here at Logos, our approach to improvement is guided by the ISO 9001 Quality Management Standards.
The ISO standards are a formula agreed upon by experts to produce improved outcomes. It could be about making a product, managing a process, delivering a service or supplying materials. The standards cover a huge range of activities. ISO is based on the belief that improvement is essential for an organisation to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities. We agree with this statement and have experienced these benefits as a result of our focus on improvement. Below is an example of an improvement we have made at Logos.
We transitioned our process for near miss recording from paper to digital through the creation of Safety Observation cards. Staff can complete and share these on our Logos app. The benefits are that staff are now able to record and share examples of safe practice as well as near misses. The completed safety observation cards collectively become part of a report that we can review to inform how we continually improve the safety of our moves. We have learned that any improvement is a change and needs to be managed to help staff adapt to the new way of working. In response to this we have organised training that explains the process and the benefits of using safety observation cards. We are happy to see that more examples of good practice are now being recorded & shared. However, we want to continually improve, so are seeking feedback from staff on their experience of using the cards and will use this feedback to increase the frequency of completion.
Below are some actions suggested by ISO that you can take to create improvements in your organisation:
Educate and train people at all levels on
how to apply basic tools and methodologies
to achieve improvement objectives
Ensure people are competent to successfully
promote and complete improvement projects
Track, review and audit the planning,
implementation, completion and results
of improvement projects
Integrate improvement considerations into
the development of new or modified goods,
services and processes
Here at Logos Logistics, we have 17 years of experience in providing services in stress-free move management solutions including transportation, storing your machinery in our temperature controlled purpose built facility, and more for a wide range of industries, all while having robust insurance. So if anything goes wrong, it's on us.
Our accreditation of ISO9001:2015, ISO45001, IATA, IMDG, & ADR in combination with our 17 years of experience means that you are guaranteed an excellent service from Logos Logistics.
We also offer the additional services of rigging & lifting, case making and export packing, storage, worldwide Freight by land, sea and road.
With our goods in transit insurance we will give you the piece of mind that your high value machinery is being taken care of allowing you to place more focus, time, and resources into serving your clients.
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